What compounded this problem is that one of the doors opens on to an unheated basement, and I was left without any notice with temperatures in the low forties to find a carpenter who will complete the work and allow me to close off the basement before it gets any colder. Avalon Flooring was penny-wise but pound-foolish in refusing to complete this work. One wonders if their reputation means anything at all to them.
My husband and I went to Avalon Flooring today to check out tiles, flooring and vanities for our bathroom. Our experience could not have been better. Angela helped us.....she was patient, kind and very, very helpful. I made quite a few decisions because of her. Thanks so very much!
Angela our sales rep started out great -- she was fabulous when it came to knowledge of the products and helping us make selections. We told her we were on a strict deadline and that our carpets were to be installed by a certain day. She reassured us that it would not be an issue. She would sent a guy out for measurements and then would send us a quote by that night to place the order.
Waiting waiting... no final quote. I email her, no response. I later call in to find out that she went on vacation and would not be available for some time. Ummm.. finish your work before vacationing!! If you promise your customer something, make sure you follow through. So unprofessional. Frantically we spoke to another employee named Eric - at first he said he wasn't sure we'd get the carpet up in time for installation since it will take a few weeks and that there was nothing he was able to do. After expressing my anger, he made a personal call down to the carpet mills to get the delivery up to us w/in 7 business days. Much better. So Thank You to him for understanding my urgency on this matter. Plus points.
Next issue - carpet installation date. Our original installation date was pushed to a later date because their system was was messed up. Get organized people. One excuse after the next. Luckily, the new date worked for our schedule. But then came installation day - the carpet had stains! Unacceptable!! Really?!?! Where is the quality control here. Another mess up but at this point I expected this since they suck.
Will be my first and final time using Avalon Flooring.
Avalon Flooring was founded in 1963 by John Millar, when he opened a single store in Avalon, New Jersey. Over the past 50 years the company has grown to 14 locations throughout New Jersey, Pennsylvania, and Delaware, and is now the seventh largest floor-covering retailer in the nation. As a family owned company, Avalon Flooring prides itself in providing warm, professional service and an exceptional range of quality products - because happy, satisfied customers are our most meaningful measure of success.