We got a new car and it was actually a pleasant buying experience! After driving all over the place to multiple Jeep dealerships - and by all over the place I mean as far away as 2 1/2 hour drives in different directions, we finally found the exact car we wanted in Norristown, PA.
Once we pinpointed the model, color and features and test drove different ones, I scoured the Internet and discovered that Sport Jeep had the exact one we were searching for in their inventory. I used the 'make an offer' button on the Internet page and it worked! I sent it after 4pm and within 15 minutes received a solid reply from the owner of the dealership without any haggling, even though my offer was way below sticker. We arranged to go up there the next day. It was a nice drive and everything was exactly as promised when we arrived.
They helped us to secure great third party financing and we 'drove off into the sunset' as happy owners of a new Jeep Compass.
There was one star deducted due to a very lengthy registration process (over 3 months) due to a mix-up with their outside vendor and the fact that our car needed to be registered in a state other than PA, but that was eventually completely resolved.
We don't live close enough to take advantage of any of the service specials, but we were very happy with the sales process.
I brought my car in last week and was told I needed to replace my cylinder heads, which would cost $4000. I then asked for a diagnostic report so I could better understand the problems. After being told by Doug Haines for a week that the information would be faxed over to me, than never receiving that information, I brought my car to another shop. That shop told me nothing was wrong with my engine (which has only 86,000 miles on it) and that the car only needed new spark-plugs and a tune-up. This cost about $300 and now the car is running fine. Had Sport Jeep followed-up with me and been more clear about their diagnostics, I may have returned to their shop. Instead, I'm completely disappointed by the work of Sport Jeep and won't be returning. I highly recommend avoiding this group of JV mechanics.
DO NOT LEASE A CAR FROM THIS DEALER and then change your mind. My husband leased a car, then went back a few days later, because he realized he could not afford the lease. He requested a buyout number so he could sell it privately. The dealer told him they'd provide a buyout in two weeks. Two weeks later, they told him they could not provide a buyout number for six months. Acknowledged that a lease is a binding agreement, but neither Sport Chrysler Jeep or Chrysler FInancial has been cooperative in providing a buyout, renegotiating, nor exchanging.